TrueClime LLC, referred to in this Privacy Policy as "TrueClime," "we," "us," or "our," respects privacy and is committed to responsible data use. This Privacy Policy explains how we collect, use, disclose, retain, protect, de-identify, aggregate, commercialize, and share information when you visit our website, contact us, submit forms, request information, schedule a conversation, interact with our content, provide project information, or otherwise communicate with us.
This Privacy Policy applies to TrueClime's website and website-related communications. It also describes our general approach to business, building, HVAC, operational, and performance-related information that may be provided to or developed by TrueClime.
This Privacy Policy does not replace any separate nondisclosure agreement, data-processing agreement, master services agreement, statement of work, proposal, customer agreement, data-access agreement, or other written agreement between TrueClime and a customer. If a separate written agreement governs specific project data, building data, operational data, HVAC data, or confidential information, that agreement controls for the covered information.
By using the website or submitting information to TrueClime, you acknowledge that you have read and understand this Privacy Policy.
We may collect information that identifies, relates to, describes, or can reasonably be associated with an individual, business, building, system, or organization.
We may collect information you submit through forms, email, phone calls, calendar tools, file uploads, meetings, or other communications, including:
Please do not submit sensitive personal information, confidential third-party information, regulated data, security-sensitive building information, or proprietary project data through the website unless you are authorized to do so and appropriate written agreements are in place.
Because TrueClime works in HVAC performance analytics and building decision support, you may provide information related to buildings, systems, equipment, energy performance, operations, or portfolios, including:
Some building, operational, or project information may not be personal information by itself. However, if it can reasonably be linked to an identifiable individual, company, building, owner, tenant, or organization, we may treat it as personal information or confidential business information as appropriate.
When you visit the website, we or our service providers may automatically collect:
We may use cookies, pixels, web beacons, tags, scripts, analytics tools, and similar technologies to operate the website, understand site traffic, measure content performance, improve user experience, detect errors, and protect against security risks.
If advertising, retargeting, or similar marketing technologies are added later, we will update this Privacy Policy and provide any required notices or opt-out mechanisms.
We may receive information from:
We may use information to:
TrueClime may create, use, retain, analyze, disclose, license, sell, or otherwise commercialize data that has been aggregated, anonymized, de-identified, statistically transformed, generalized, or derived from information provided to or developed by TrueClime, including business, building, HVAC, operational, equipment, telemetry, energy, maintenance, retrofit, climate, load, and performance-related information.
This may include data products, benchmarks, market insights, trend analyses, performance comparisons, system-type comparisons, climate-zone analyses, equipment-category analyses, anonymized case studies, statistical outputs, model inputs, research datasets, dashboards, reports, and other derived insights.
TrueClime may provide such data or insights to third parties, including:
TrueClime will not intentionally include personal identifiers in de-identified data products. Where appropriate, TrueClime will also remove, generalize, mask, aggregate, or transform information that could reasonably identify a specific individual, customer, building, address, owner, tenant, or organization.
Examples of information that may be removed or generalized include:
Examples of information that may be retained in de-identified or aggregated form include:
TrueClime publicly commits to maintaining and using de-identified data in de-identified form and not attempting to re-identify de-identified data, except where necessary to test, validate, improve, audit, or confirm the effectiveness of our de-identification processes or as otherwise permitted by law.
TrueClime will use reasonable technical, administrative, and organizational measures designed to reduce the risk that de-identified data can be associated with a particular individual, household, customer, building, owner, tenant, or organization.
TrueClime will contractually require recipients of de-identified data products, where appropriate, not to attempt to re-identify the data and not to use the data to identify, contact, target, profile, or make decisions about any specific individual, customer, building, owner, tenant, or organization.
This commitment is intended to align with common privacy-law expectations for de-identified information, including requirements that organizations use reasonable measures, publicly commit not to re-identify, and contractually restrict downstream recipients from re-identification.
TrueClime may sell, license, disclose, distribute, provide access to, or otherwise commercialize de-identified, anonymized, aggregated, statistical, or derived data products.
Such data products may be used by recipients for purposes such as:
TrueClime does not consider properly de-identified or aggregated data to be personal information. However, if applicable law treats a particular disclosure as a sale, share, or other regulated disclosure of personal information, TrueClime will provide any required notice, choice, opt-out mechanism, or other compliance process.
TrueClime does not sell personal information for money.
TrueClime's intended data-commercialization model is based on de-identified, aggregated, anonymized, statistical, or derived data products that are designed not to identify a particular individual.
If TrueClime later engages in activities that constitute a "sale," "sharing," or "targeted advertising" involving personal information under applicable privacy law, TrueClime will update this Privacy Policy and provide required notices and opt-out rights.
If you provide building, HVAC, operational, utility, equipment, telemetry, controls, maintenance, energy, performance, financial, ESG, or other project data to TrueClime, you represent that:
Unless otherwise stated in a separate written agreement, TrueClime may use submitted data to:
Specific customer projects may be subject to additional written agreements. If a customer does not want TrueClime to create, use, sell, license, or commercialize de-identified or aggregated outputs derived from project data, that restriction must be expressly stated in a written agreement signed by TrueClime.
TrueClime may receive confidential business information under a nondisclosure agreement or separate written agreement. TrueClime will handle confidential information according to the applicable written agreement.
However, unless a written agreement expressly states otherwise, TrueClime may use, retain, analyze, disclose, sell, license, or commercialize aggregated, anonymized, de-identified, statistical, or derived information that does not reasonably identify the customer, individual, building, owner, tenant, project, or organization.
This section is important because de-identified data products may be valuable to TrueClime's business model.
We may disclose information to:
We may also disclose, license, sell, or otherwise commercialize de-identified, anonymized, aggregated, statistical, or derived data products to commercial, governmental, institutional, research, or industry buyers as described in this Privacy Policy.
Where required by applicable law, we process personal information under one or more legal bases, including:
We may use cookies and similar technologies to support website functionality, analytics, performance measurement, and security.
Depending on the tools enabled on the website, third parties may collect information from your browser or device. These third parties may include analytics providers, hosting providers, security providers, or marketing providers.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Some browsers and extensions allow you to send privacy preference signals, such as Global Privacy Control.
Where required by law and technically feasible, we will treat a Global Privacy Control signal as a request to opt out of applicable sale, sharing, or targeted advertising involving personal information for that browser or device.
At this time, TrueClime does not respond to all "Do Not Track" signals because there is no uniform industry standard for such signals.
If you provide your email address, we may send you communications related to your inquiry, requested information, services, events, updates, or marketing.
You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing communications, we may still send non-marketing messages, including service-related communications, legal notices, responses to inquiries, and transactional messages.
TrueClime does not currently need to collect payment information through the website unless payment functionality is later enabled.
If payments are enabled in the future, payment information may be processed by third-party payment processors. TrueClime should not store full payment card information unless necessary and legally compliant. Payment processors may collect, use, and process payment information under their own privacy policies and terms.
The website may contain links to third-party websites, social media platforms, articles, tools, vendors, standards organizations, or other online resources.
TrueClime does not control third-party websites and is not responsible for their privacy practices, security, content, accuracy, or policies.
If you interact with TrueClime through social media platforms such as LinkedIn, Instagram, Tik Tok, or other platforms, those platforms may collect information about you under their own privacy policies.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
We may retain aggregated, anonymized, de-identified, statistical, or derived information indefinitely, unless prohibited by a written agreement or applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, email, cloud system, data transmission, or storage method is completely secure. We cannot guarantee absolute security.
You should not submit sensitive, confidential, regulated, security-sensitive, or proprietary information through unsecured channels or website forms unless appropriate agreements and secure transfer methods are in place.
The website is intended for business and professional users. It is not intended for children.
We do not knowingly collect personal information from children under 13, or under the age of majority in the applicable jurisdiction. If you believe a child has provided personal information to TrueClime, contact us and we will review and delete the information where required by law.
Depending on where you live, you may have certain privacy rights, which may include the right to:
These rights generally apply to personal information and may not apply to de-identified, anonymized, aggregated, or derived information that is not reasonably linkable to you.
To exercise rights, contact:
chait@trueclime.com
Subject line: Privacy Request
We may need to verify your identity before processing a request.
This section applies to California residents where California privacy law applies.
In the past 12 months, we may have collected:
We may collect personal information from:
We may use personal information for:
We may disclose personal information to:
We may disclose, sell, license, or commercialize de-identified, anonymized, aggregated, statistical, or derived data products that are not intended to identify a California consumer.
TrueClime does not sell personal information for money.
TrueClime may sell, license, disclose, or commercialize de-identified, anonymized, aggregated, statistical, or derived data products. TrueClime does not intend for those data products to identify, relate to, describe, be associated with, or be reasonably linked to a particular consumer or household.
If TrueClime later engages in activities that constitute a sale or sharing of personal information under California law, TrueClime will provide required notices and opt-out mechanisms.
TrueClime does not request sensitive personal information through the website and does not use sensitive personal information to infer characteristics.
California residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising rights.
To submit a request, contact:
chait@trueclime.com
Subject line: California Privacy Request
Residents of certain U.S. states may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal data, including targeted advertising or sale of personal data.
These rights generally apply to personal data and may not apply to properly de-identified or aggregated data.
To submit a request, contact:
chait@trueclime.com
Subject line: State Privacy Request
The website is operated from the United States. If you access the website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries.
Privacy laws in those countries may differ from those in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including rights to:
The legal bases for processing may include consent, contract, legal obligation, and legitimate interests.
To exercise rights, contact:
chait@trueclime.com
Subject line: GDPR Privacy Request
You are responsible for ensuring that information you provide to TrueClime is accurate, complete, and authorized.
If your information changes or you believe information we hold is inaccurate, contact us to request correction.
We may update this Privacy Policy from time to time. If we make changes, we will update the effective date or last updated date at the top of this page.
Your continued use of the website after the updated Privacy Policy is posted means you acknowledge the updated policy.
For questions, concerns, or privacy requests, contact:
TrueClime LLC
Phoenix, Arizona
Email: chait@trueclime.com
Subject line: Privacy Request